Return Policy

Do you want to return something? No problem…

We will refund any item you are not happy with (excluding Sale items reduced by 50% or more) providing you return the item to us in its original condition within 10 working days of receiving your order. Please note returns postage is not covered by us. SALE ITEMS reduced 50% and over are a final sale and are not eligible for a refund or exchange. If an item is returned to us that has clear signs of wear, including the garment label being removed, makeup/fake tan marks and strong odours or perfume on the garment a refund will be refused.

* Please note that all dresses are FINAL SALE unless defective in quality, description or performance. Dresses may be returned in store for store credit if you live locally. 

Return Instructions

1. Please package up the unwanted item(s) in the original condition with labels still attached.

2. Fill out the returns form and send the item(s) and form back to us. Please make sure all sections have been filled out on the form as without these details we may not be able to process your refund. You have the option to opt for a refund or exchange for a different size/colour. Exchanges cannot be guaranteed and are dependent on the availability of stock, where possible an exchange will be provided, alternatively we will refund you for the returned items as per our standard policy. If you believe you have a faulty item please get in touch first at poschboutiquecs@gmail.com so we can assist you. 

3. Please label your parcel with the address noted on the returns form and post back to us. We recommend using a signed for service but this is optional and keep the proof of posting until you receive your refund. Return postage is the responsibility of the purchaser and the original postage cost will not be refunded.

4.You will receive a confirmation email when your refund has been processed.

We will consider the overall condition of the product returned prior to making a refund and any relevant product packaging should be present as well as the item being in a re-saleable condition. We regret that we are unable to accept returns of jewelry for piercings or bodysuits for hygiene reasons unless defective in quality, description or performance.

Please be advised all refunds can take up to 2 weeks to process from the date we receive the return back to us. You will be noticed by email when your return has been processed and a refund has been issued.